The concept of outbound telemarketing applies to a multitude of both inbound and outbound telemarketing activities. Outbound telemarketing plays an important role in companies’ CRM strategy. Getting a good return on outbound telemarketing investment requires planning, accurate data, and a good script.

Outbound telemarketing, specialized in call center technology, is the ideal partner for rendering outbound telemarketing campaigns more profitable. When outbound telemarketing distributing a voice message for qualification purposes, only qualified calls can be routed to live agents. The Eagle outbound telemarketing robot thus offers you a chance to qualify, inform and generate leads for the cost of a single telephone call.

Many companies are finding that their goals are not being met in a consistent way. Issues creep into the picture. These issues are really symptoms of deeper problems. Issues that frequently arise are:

- Product schedules begin to slip. Your staff starts complaining that low productivity in the offshore operation is eliminating the cost benefits that you justified the movement to offshore in the first place. The offshore operation requests substantial added resources in the budget cycle. – Customer satisfaction relative to functions provided by the offshore group starts to decline. Customers feel the product is moving away from their needs or the call center doesn’t seem to “understand our needs”. – Politics develop between the marketing, product management and/or development functions in the US and the offshore operation. There is finger pointing and the US based groups complain about the offshore group doing their own thing and the offshore operation complains about lack of solid product requirements and communication problems with the US groups. Teamwork, a strong point of the company, seems to break down on any subject dealing with the offshore operation. – Frequent changes occur in vendor personnel at the offshore location. Members of your US team, who provided training and support to the initial offshore activities, have been reassigned to other duties and now the changes in the vendor personnel need support from your staff once again.

Almost every company with offshore operations encounters these and other issues along the way. To determine if you need to take steps to assure your offshore operations are achieving the goals that you have set, please take a moment to complete the following score card on your offshore operation. Assign a score of 1 to 10, with 10 being the highest for each factor and total them up to see where you stand. For example take factor no 1; do you have a clear written statement specifying the company goals for going offshore? Do you have at least a 3 year plan for offshoring with expected financials? Does everyone associated with offshoring clearly understand the long term goals of offshoring? You assign a 10 if you answer yes to each of these questions. When you add up the scores for each of the following questions, if you score less than 80% (80), you need to consider undertaking assessment of your offshore initiative.

Assessment Score Card

* Do you have clearly established goals for your offshore initiative? * Is your offshore organization meeting original expectations? * Is there consistent expectation between head quarters and offshore organization at all levels? * Do you have a clear understanding of productivity of your offshore organization compared with its U.S. counterpart? * Do you have a clear understanding of total cost of offshoring – not just salaries? * Do you have a clear understanding of the real contribution of your offshore organization? * Besides engineering processes, have you integrated management processes, culture and goals? * Is it meeting current and future needs of the company? * Do you have regular program reviews? How useful are they to manage your initiative? * Have you established clear guidelines for project selection?

Many companies are finding that high turnover in their offshore team is creating disappointing results. You’ve invested valuable U.S. staff time to train your offshore team and put in a lot of hard work to do trial runs. When several months have passed, you conclude that your offshore team understands your issues, so you reassign and/or remove staff at your U.S. location. After all, you cannot afford to duplicate staff forever! But not long after you make this move, you learn that the key staff members and/or team leads dedicated to your offshore effort have left the offshore team! Although the offshore organization says that they are addressing the situation and there’s no need for you to be concerned, you realize that there is no way that they can meet your needs without investing additional resources from head-quarters. And you doubt that such resources are available.

In Part 1 of this article, I discussed how to understand the real nature of the issue and not totally rely on the numbers your offshore vendor provides. In this (Part 2) article, I will provide best practices on how to address the issue.

Whose responsibility is it anyway?

While the offshore vendor is obviously responsible, you the outsourcer also have a role to play. You cannot leave it entirely to the offshore vendor.

Best Practices to address attrition

The conventional response by offshore vendors to this issue is to offer increased compensation and address other HR related issues. While this is necessary, it is not sufficient for assuring satisfactory performance on a long term basis. In fact, in some of the industry surveys compensation came in as number 3 factor in overall job satisfaction. Job content and how they were treated were higher. That said, if your salary scales are not competitive, you will experience turnover.

* Examine the type of work offshored: It makes a critical difference whether you offshore only routine tasks or give your offshore team challenging assignments. One of the motivators for the offshore staff is the type of assignments and opportunity to learn and progress. On the other hand, you do have routine tasks that some one has to do and most likely you have offshored these tasks to begin with; in such a case, establish a planned progression for key performers so that they can see that by staying with you, they will continue to have the opportunity to learn.

* Examine the offshoring model: this is not intuitively obvious. Some companies have gone offshore and established a subsidiary of their own, without considering minimum size that is necessary for effectiveness. In the current environment where demand for skills is high, if you do not have local branding and your size is “small”, it will be hard to retain key personnel; they can see better career opportunities at a larger organization.

* Establish rotation plans: Provide opportunities for offshore staff to travel to the U.S. either for short term or long term depending on your need and what the staff members can do. Use the opportunity to do team building and establish personal rapport between your U.S. and offshore staff.

* Have U.S. personnel visit offshore facilities on a regular basis; this should include technical and managerial and executive staff; it promotes team building.

* Recognize and reward contributions: Treat offshore staff the same way you would your U.S. staff; when some one has made a major contribution, make sure they are recognized publicly and rewarded; some times small gestures like a thank you e-mail can go a long way to keep offshore staff motivated. Your offshore vendor may have their own reward system; make sure that you inform their management about members who are excelling in their performance. Other simple things that can go a long way – company T-shirts, coffee mugs etc. You should also consider setting up financial rewards based on their length of service to your company.

* Promote your company, its vision and the experience they can gain by being part of your team. Since, most offshore staff members are desirous of broadening their expertise, they will value highly the opportunity to be part of your team. Executive visits should include sharing the company’s vision on an ongoing basis.

* Recognize reality: Majority of staff in offshore organizations tends to be younger – in the early 20s to early 30s. Many of them are keen on building up their resumes and salaries as quickly as possible. So there is an inherent impetus for attrition. Account for this in assessing feasibility/economics of offshore outsourcing and plan your operations to address it on an ongoing basis.

* Stay involved: Offshore outsourcing does not mean you can sign a contract, sit back and count your savings; you must still actively manage the offshore organization as if it is an extension of your own organization, though it is legally a separate entity.

I really attribute it to one <em>main</em> mistake I had corrected–really it was something I had neglected.

You see, for the whole first year of operating my business, I spent more money on it than it paid me. Don’t get me wrong, I made rank advancements, sponsored people, and cashed some decent cheques even then. But when reviewing my expense/profit report for my taxes, I realised I had a problem.

It was 12 months in and the total I spent on prospecting, having coffees with prospects, mobile phone bills, prospecting tools, autoship, etc had added up to thousands in expenses, yet I had made significantly less in commissions. It did not make sense!

There was another problem, my downline weren’t performing and many of them dropped off because unlike me, they didn’t have the patience (or funds) to keep running their business.

It’s like going out and building a sand-castle at high-tide. No sooner do you build it, then the tide laps up at it. All my hard work kept toppling over.

More out of frustration than anything else, I decided to set out and find a solution that I could easily teach my downline so they would stick around long enough to learn the skills they needed to succeed.

I cracked the code one day, with a little guidance from a colleague of mine, and within 30 days my business was self-funding.

What you should understand is that in those early 12 months, I made giant bounds in my learning. Use your imagination to understand how I went from a PhD student of computer science with zero people skills to a people-networking machine.

There were 10s of personal development books, courses, audio and video programs that I studied. However, most of the people who joined my organization were not willing to invest similar efforts to transform themselves to reach their dream. I remember at the time feeling a sense of guilt for the many people who joined me but did not succeed. Unfortunately, the average network marketer who does not see cash very early on loses patience and drops off within 30-60 days.

In an effort to solve this cashflow problem for my downline, I read an excellent book by a colleague of mine on the principles of attraction in network marketing or MLM.

What I learned was that the income from your business can be divided into 3 primary types:

1. Retail Income: a low cost, high volume retail product that should be used to cover your business costs like advertising and other expenses.

2. High End Commission Income: this can be your fast-start bonus or the commission you get when someone signs up and buys a large selection of your company’s products. This gives high-end cashflow and you can use your imagination as to what to do with it.

3. Residual Income: this is the stable long term income that makes it all worth-while

Aha! There it was, my mistake was stated so clearly right here.

What I had been doing, as you were probably also trained by your upline to do was to work for the 2nd and 3rd types of income–That is to recruit for active income and have distributors on autoship for the passive income.

The one component most of us are missing is the retail income. Without the cashflow from Retail Income, you will continue to spend yourself broke without much reward.

Now you are probably thinking “It’s not like I’m having much luck retailing my company’s product either.”

Great. I’m not suggesting that you start pushing Herbalife weight loss, USANA vitamins, or ACN phone plans–if it were that easy to sell the product, your company wouldn’t need you.

No, we don’t want to try to sell the company’s product–not like that anyway. But imagine if you had an inexpensive product related to your business, and lots and lots of people were actively looking for it. What if you could sell it automatically?

Would a tiny $500/month retail income make a difference in your business? Certainly it’s not the final answer. But with that little bit of extra cashflow, now you can advertise your primary business opportunity and generate all the leads you want. You could pay your autoship effortlessly. Furthermore, because your product is related to your business, anyone who buys it is a highly qualified lead for your primary business.

The light bulb switched on in my head.

Why don’t you start to think about what such a product might look like and how you could automatically generate cashflow from it?

– Jim Yaghi

Greeting to you as you enter the brand new, first class world of used cars Toronto. These Toronto used cars are what people are requesting for like crazy, as this prospect has never come up priory. “Getting the dream car at a dream prize”, oh, it just can’t get any better. The fresh age groups of car owners who have just marked their entry seem to be ecstatic with the first- class used car marketplace. There is a prospect in chance for all kinds of populace to enjoy a car for them. The car companies too face intimidation from the new contestants and the need to rip prices has stepped in.
For example the Honda Civic, 1997 AUDI A4 QUATTRO 5SPD that are available in the second hand car market for $5000 range are surely a treat for the buyer.

Second hand car clientele have by no means had it so blessed. Primarily, it the prices that went steep down across various brands. Licensed dealers or car manufacturers – Daewoo, Suzuki and Ford – are introducing a new sector of smartened up second-hand cars. Suzuki and Ford sellers have gone deeper and are even offering a warranty of six-month for the second hand cars. All is fine till the here but a common man faces various tribulations getting away with a car. As a guide here are some things you need to keep in mind while buying a car from the used car market.

Step 1: What should I exactly buy? 1. Don’t be attracted to low-cost cars. Their insurance may be dear as it may be an imported car. 2. Older cars will need more safeguarding and servicing repairs. If you have brought an exotic variety car, finding spare parts may be problematic. 3. Think pragmatically about how much your car will cost to run (fuel, tax, insurance cover and repairs etc.), and how much you can actually afford.

Step 2: From whom should I buy? You need to decide amongst a private merchant and an official dealer. If you have less information a certified dealer is the best bet for your money.

Step 3: Scrutinize the car Check out for these important materials with your car that are necessary. – MOT certificate and Registration documentation, which will confirm if the vehicle road worthiness. – Registration number present on the vehicle’s tax disc dittos the one on the registration agreement document. – Be particular about the name of the authenticity of the person you are buying from – VIN number of the vehicle, which is situated either on the chassis or underneath the bonnet.
- Get data check done.
- Vigilantly look at the peripheral, chiefly at areas prone to rust (the base, the door handles, etc.)
- Always check the odometer for mileage as a used car can decrease the mileage.

Step 4: Price negotiation; When buying outside a certified dealer, you can negotiate the price on the tag value of your car. That’s why many people choose a private dealer over an authorized dealer.

Step 5: Sale Settlement. When making payment for the new vehicle, get a written receipt with the confirmed amount paid by you and the warranty etc. Used cars are also available on popular websites like eBay and many other websites. EBay has a massive traffic flooding in, on the site. Hence you can bid for your dream wizard and take pleasure in winning bets there. So there is a whole mountain of alternatives for you to make your decision from. So this precinct is ever alluring for sometime in this century. Anyways I just got my new Benz out of the display area and am going on a long drive!!!
Author bio : Erinwood ford has a wide range of used cars to suit your need and match your budget.

A friend of mine and I had agreed to catch the train together, all in an effort to keep the greenhouse gas emissions down.

I was late getting to the station where we were meant to meet. But an annoying woman intercepted me with a sales presentation for some gadget.

Can you imagine what was on my mind? I was late, my friend was waiting for me, and the next train was due to arrive any second. Do you think I could hear anything this woman said?

I was a cold fish. I was closed, not open. I told the sales woman that my friend was waiting for me below, I would get my friend and come back and talk as much as she liked. I meant it too! She had the nerve to say, “NO NO NO!! This will only take a minute, come here.”

I tried to humour her just to save face, but as I saw the train arrive, all I was thinking about was “Did I just miss my friend?” Finally, in exasperation, I rudely told her to leave me alone and walked off.

Perhaps I should go back and thank her for showing me what your prospects feel like when you approach them with your business…

Many network marketers face an enormous amount of unnecessary rejection because they fail to open their prospect. Even if you were offering someone free money, they wouldn’t care what you had to say if you just forced them to listen to your presentation.

I don’t even know what she was trying to sell, that’s how closed I was.

An open prospect is one that is actually <em>listening</em> to you.

Some associates in my USANA team still bring out cold fish to meet me. They usually bring them out in one of two modes:

1. Body-Bag Prospect: This kind of prospect was dragged by force to a presentation because you nagged them to come without showing them enough value to merit them wanting to be there without pressure.

2. Kidnap Prospect: This kind of prospect had a sack put over his/her head and was abducted to a presentation. You probably told them something like “let’s meet up for coffee” or “I want you to meet my business partner” or “I want to tell you about what we do.” You then sprung your presentation on them or had your expert do it.

This is the perfect business; it’s a gift worth multi-millions to you and your prospect. There’s no need to use trickery to get people out to a presentation.

In the first case, your prospect has not come out ready to listen to your expert’s business presentation. And in the second, your prospect does not know your intention in the first place to even consider doing business with you or your expert!

However, in the first instance, it’s my job as the expert to open them up. I rather they showed up open in the first place, but hey the world isn’t perfect. My prospects cut their work shifts early, catch a train over 50-60km distances, and walk in the rain, and still arrive early at a time and place I choose.

If you want to learn that skill, I suggest you begin educating yourself on attraction marketing which my colleague Mike teaches a free course on (check below).

For the second kind of prospect, though, it’s your job to make sure I as the expert, am speaking to someone who at least knows what they’re meeting me for. It is part of the edification process that puts value on me and the opportunity I choose to offer your prospect.

What do you think the purpose of the meeting is in the following scenario: “Hey, Jack, I’d really like you to meet my business partner for a coffee–we’re doing this great business called USANA, and he’s really smart you should come.”

Put yourself in your prospect’s shoes. Would you become excited and think, “They want me to be a partner with them, this is a chance of a lifetime, I’m definitely coming”?

Or do you think, “I get to have coffee and meet someone smart who’s doing business with my friend”?

You invited them to coffee, not an opportunity for them to make a fortune as a partner with us.

Your expert can give a brilliant presentation, but when your expert ends the presentation saying “So, are you ready to get started?” the prospect is shocked. This was not part of the plan and no they’re not ready to get started.

In fact, your expert just lost credibility.

So don’t bring me a cold fish. Make sure your prospect knows exactly what they are coming out for.

–Jim Yaghi

Consolidating your debt will assist individual consumers in many ways. First of all, it will help those who are in over their heads come up with a plan which will eliminate their debt in a manageable way. Debt consolidation will also provide good tools to individuals in the area of debt management and it will help to come up with credit plans.

The reason that debt consolidation is considered cheap is that instead of having several creditors that are being paid from different accounts with variable high interest rates, all unsecured loans are placed into a lump sum from which payments are made. The sum is subject to lower rates than those from the original creditor.

In order to secure a debt consolidation loan, individuals must be approved based on several factors. A few of these factors include how often the individual uses his credit cards, as well as how often those cards are used. Many companies are now offering consumer debt counseling services, but individuals must be careful when deciding on which company is right.

Companies which have good negotiating or rapport with creditors are a great way to start, as they have the ability to reduce interest rates and debt by as much as 60%. They might even be able to eliminate nasty side problems such as late payment fees and outstanding interest, if they enjoy a good standing within the creditor community. If you are in heavy debt, you may have already been called by one of these companies.

Credit loans are a good way for people who have up to $5000 outstanding to manage their debt load. This includes business as well as personal spending, on everything from student loans to medical bills. Applying for the procedure is relatively simple. You will have to fill out a form at your bank or financial institution which will ask for several details about your finances. If the consumer is approved, then the bank will often let you know within 24 hours. If you are not approved, the bank will usually let you know the reasons why.

Nearly all human beings have a deep desire to feel happy and to find peace of mind and soul. At times in our lives, most of us find this wholeness of peace and beauty, but then it slips away, only to return at another time. When it leaves us, we feel sadness and even a slight sense of mourning. This is one of the natural cycles of life, and it’s not a cycle we can control.

To some extent, we can help these cycles along, but for the most part they are uncontrollable – all of us must go through them. We can either accept these cycles and learn from them or fight them, searching for elusive happiness.

Addiction can be viewed as an attempt to control these uncontrollable cycles. When addicts use a particular object, such as a substance or an event to produce a desired mood change, they believe they can control these cycles, and at first they can. Addiction, on its most basic level, is an attempt to control and fulfill this desire for happiness.

Addiction must be viewed as a process that is progressive. It needs to be seen as an illness that undergoes continuous development from a definite, though often unclear, beginning, toward an end point.

Whether it is an addiction to drugs, alcohol, or shopping, all addictions and addictive processes have the same thing in common: the out-of-control and aimless searching for wholeness, happiness, and peace through a relationship with an object or event. No matter what the addiction is, every addict engages in a relationship with an object or event in order to produce a desired mood change, state of intoxication, or trance state.

For example:

The alcoholic experiences a mood change while drinking at the local bar. The food addict experiences a mood change by binging or starving. The addictive gambler experiences a mood change by placing bets on football games and then watching the action on television. The shoplifter experiences a mood change when stealing clothing from a department store. The sex addict experiences a mood change while browsing in a pornographic bookstore. The addictive spender experiences a mood change by going on a shopping spree. The workaholic experiences a mood change by staying at work to accomplish another task even though he or she is needed at home. Although all of the objects or events described are very different, they all produce desired mood changes in the addicts who engage in them, and they all have core similarities.

Addiction is an attempt to make emotional sense out of life. Addicts believe on an emotional level that they are being fulfilled. The trance created by acting out an addiction is often described by addicts as a time in which they feel alive and complete. This is especially true in the earlier stages of the addiction process.

Whether silicone wristbands come from fundraising, advertising, or special events, people like to wear them to express their thoughts of support or to make a statements by wearing these new phenomenon custom rubber bracelets.

Figuring out the various silicone wristbands styles.

Debossed silicone wristbands require a custom mold to be created that is manufactured with the desired design. The message is then molded into the silicone rubber of the wristband. Debossed bracelets are the most universally worn custom rubber bracelet. The need for a custom mold causes these to be just a tad more expensive if you are ordering a smaller quantity of the custom rubber bracelets.

Embossed silicone wristbands are not quite as common as debossed bracelets, although they do hold their own charm as a custom rubber bracelet. Embossed bracelets also feature the use of a custom made mold. The difference is that the message is raised up off the silicone bracelet rather than being imprinted down into the rubber. The price and turnaround time of embossed bracelets is comparable to debossed bracelets.

Printed silicone wristbands are created by first making a custom designed template. The template is placed over the rubber bracelet and the message is silk-screen printed with a special dye that penetrates the silicone wristband. A custom-made printed rubber bracelet is durable enough to last quite awhile without chipping or flaking. Since there is no extra expense of using a custom mold, printed rubber bracelets are usually less expensive and have a faster turnaround that debossed and embossed silicone bracelets.

Laser-Engraved silicone wristbands are created by use of a laser-engraving machine. Laser engraving is a form of the debossed style of finish. The exact specifications of the custom message and logo are laser-engraved onto a blank rubber bracelet. Laser-engraved custom rubber bracelets are becoming more widely popular. Without the need of a custom mold, laser-engraved bracelets have the benefit of quicker turnaround times at an affordable price.

Custom debossed silicone wristbands can also be color-filled, which provide an eye-catching contrast of colors. It is a bit more expensive, but will worth the price if you are looking to stand out in the crowd.

Along with the choices of several custom rubber bracelets & silicone wristbands styles, there are also a wide variety of colors and color combinations that are possible. Color has symbolic meaning, and color meaning often aids in the choice of rubber bracelets.

White is preferred color by most church groups to share their inspirational message. Blue is a favorite for sporting events and pink is used to bring about awareness of women’s health issues. Green is used to symbolize the donation of body organs, while red is used as a sign of AIDS awareness or support. Black is normally worn for formal reasons, such as with funerals.

There are plenty of choices of custom rubber bracelets, and really no way you could go wrong with such a plethora of selections. In addition they make awesome promotional products & promo items.The best choice of a custom rubber bracelet is in the end, of course, always a matter of personal preference.

It’s not to say employment income is not good or cannot lead to greater wealth. It’s a case of single source of income is simply not good enough by today’s standard. The risk of losing this single source of income is highly possible given the reasons above. It is therefore imperative that one should look at securing multiple source of income. Multiple source of income is also an excellent platform to earning passive income, serving the ultimate goal of achieving financial freedom.

In creating multiple source of income, one should look at money making opportunities that can be self generated and dependent on a reliable SYSTEM. Besides reliability, the system must be automated as much as possible. It is also important that this system must be able to leverage on 3rd party or external resources in generating added capacities. However, initial effort and hard-work may need to be sacrificed in order to build a long-lasting income-generating machine, but the effort is truly well worth it.

Following are some common examples:

- Network Marketing

- Franchising

- Recurring income such as monthly or yearly renewable memberships, subscriptions, property rental income, dividends from stocks, Bond yield and other interest bearing instruments

- Patent or Product Royalty

- Automated vending machines

- Internet business

When evaluating an income-generating opportunity, it is highly important to first understand and evaluate the financial return, i.e., Rate of Return or Return on Investment (ROI). It’s much better to focus one’s energy and effort into a high ROI opportunity. I have known people who have lots of investments not realizing their financial returns are simply not good enough! At the very least, the net ROI should at least double the inflation and the average time deposits in a bank. Another critical element is that one’s ROI target should also be aligned to the set financial goals, so that collectively the multiple source of income is able to achieve the financial goals.